Organizational Review or Design

Case Study – Organizational Review or Design

Organizational Structure

Organizations often wonder if their structure is right for the work of the organization.  The organizational structure must support how you want to do business. Not only does the structure need to be right for the work, but also the culture and achieving the strategic direction.  Organizations will ask Kn/a HR to review their structure, leading to an Organizational Review or Organizational Design.

The First Step

Our first step is to clarify the scope of the review – do you want an organizational structure review or design.  Although the outcome is the same, an organization structure that supports the current and future work of the organization and the culture of the organization, there is a difference between the two.

Organizational Review

A review asks the question – are the work responsibilities appropriate for the positions and incumbents? This then supports subsequent questions such as: Do we have the right number of positions in the right places? 

Organizational Design

An organizational design has different opening questions – is our business model, right?  For example, an organization may have been providing services on an individual basis to clients but does not think that is effective. Perhaps a more effective model is a case-management style of service, where one client can have access to several specialists, rather than just one person.  Once this question is answered, then the organizational review questions are asked and answered.

Organizational Design

Organizational Structure

Organizations often wonder if their structure is right for the work of the organization.  The organizational structure must support how you want to do business. Not only does the structure need to be right for the work, but also the culture and achieving the strategic direction.  Organizations will ask Kn/a HR to review their structure, leading to an Organizational Review or Design.

The First Step

Our first step is to clarify the scope of the review – do you want an organizational structure review or design? Although the outcome is the same, an organization structure that supports the current and future work of the organization and the culture of the organization, there is a difference between the two.

Organizational Review

A review asks the question – are the work responsibilities appropriate for the positions and incumbents? This then supports subsequent questions such as: Do we have the right number of positions in the right places? 

Organizational Design

An organizational design has different opening questions – is our business model, right?  For example, an organization may have been providing services on an individual basis to clients but does not think that is effective. Perhaps a more effective model is a case-management style of service, where one client can have access to several specialists, rather than just one person.  Once this question is answered, then the organizational review questions are asked and answered.

One Client’s Organizational Design

Kn/a HR worked through a project plan that gathered and assessed data for the organizational redesign. The following is a quote from an article in the magazine, Education Executive – Fall 2011. “When …took over as director, the division was suffering from initiative fatigue and a lack of focus. To address these issues, … worked with an HR consultant to reorganize and align its people with its priorities. It developed a new organizational structure, which strategically grouped schools into clusters based on the context of each school. This enabled … to customized its services per school and strengthened peer support and networking within the school clusters”.

Kn/a HR collected the data required for the review, complied it and reviewed it with the leadership team. Kn/a HR facilitated the leadership team to work through the information and make decisions around the organizational design.  The success of the organizational review was demonstrated by the immediate implementation and achieving the outcomes. This process helped the leadership teamwork through the challenges of major change, and changes to the organizational structure were made at zero cost.

The staff ratio study considered student numbers, intensive needs students, operations budgets, bus km/year, number of teachers, number of managers, number of superintendents, and number of schools with consideration for small and large schools. This information provided a benchmark for the school division to understand their staffing level in relation to other similar school divisions.

In the end, the new organizational design met the needs of the students and long-term plans of the school division.  The leadership team understood the why and what of the changes and were the champions of the new structure. 

If you are interested in finding out more about the importance of organizational design please contact us today. 

Kn/a HR partners with you to build HR management capacity, tools, and strategies to create a healthy work culture and strong business results. We collaborate with organizations to strategically build the people side of business. Kn/a HR Consulting provides human resource management services to organizations across Canada, including, Manitoba, Saskatchewan, Alberta, and British Columbia.

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